Once an order has been placed cannot be cancelled in the midway.

Any complaint, replacement or refund request will be considered only if made within 48 hours from the date of delivery by communicating through the registered e-mail mentioning clear and brief descriptions of complaint, Order ID, Date and Time of Delivery, and, must be kept unused. In such a case, relevant Tax Invoice and Hallmark Certificate must be returned with the purchased product. Returned ornaments will go through a verification process to ascertain whether it is the same and unused and should be left in all circumstances to the sole discretion of the authority. This process usually takes 7 days to complete.

A refund or replacement shall be allowed when the company acknowledges that the product received by the customer is substantially different from the ordered product or the company is satisfied that the sold product has manufacturing defect.

Exchange or Return is not allowed on any silver Items, Costume jewellery or Precious stones.

Refund process usually takes 10 to 15 days to complete. All refunds shall be done by Account Payee Cheques in the name of the customer only.